Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your information when you use the ColorBallPop (“App” or “Service”). By downloading, installing, or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to operate, improve, and personalize the Service.

• Account & Profile Information: If you choose to sign in using Apple ID, Google, or Facebook, we may receive your email address, display name, and profile picture for account management and gameplay synchronization.
• Device & Technical Information: We may collect your IP address, device model, operating system version, language settings, screen resolution, network type, application version, and advertising identifiers (IDFA / GAID) to improve compatibility, security, and advertising performance.
• Gameplay & Usage Information: We collect gameplay progress, completed levels, session duration, interaction behavior, in-app activity, and feature usage statistics to optimize game balance and improve user experience.
• Error & Diagnostic Reports: Crash logs, bug reports, performance diagnostics, and related technical data may be collected automatically to identify and fix issues.
• Advertising & Analytics Data: Trusted advertising and analytics partners may collect limited data necessary to provide ads, measure campaign effectiveness, and analyze app performance.

2. How We Use Your Information

• Provide and maintain core gameplay functionality.
• Save progress and synchronize gameplay across devices.
• Improve app stability, performance, and gameplay balance.
• Personalize gameplay experiences and recommendations.
• Display non-intrusive advertisements relevant to users.
• Detect fraud, abuse, technical issues, or unauthorized activity.
• Respond to customer support requests and feedback.
• Notify users about updates, new features, or policy changes.

3. Information Sharing

We do not sell or rent personal information to third parties.

We may share limited information only in the following situations:

• With trusted analytics, advertising, and cloud service providers necessary to operate the App;
• When required by applicable laws, regulations, or legal requests;
• To protect our rights, users, security systems, or prevent fraud;
• During business transfers such as mergers, acquisitions, or asset sales;
• In anonymized or aggregated form that cannot identify individual users.

4. Data Security

We implement industry-standard safeguards to protect user information, including:

• TLS encryption for data transmission;
• Secure cloud storage systems;
• Restricted internal access controls;
• Routine security monitoring and updates.

Although we strive to protect your information, no method of electronic storage or transmission is completely secure.

5. Data Retention

• Account-related information is retained while the account remains active.
• Gameplay progress and achievement data are stored to preserve user experience.
• Analytics and diagnostic data may be retained for a limited period for optimization and security purposes.
• Data required for legal obligations may be retained longer where necessary.

6. Account & Data Deletion

You may request deletion of your account and associated personal data at any time:

• In-App: Settings > Privacy > Delete Account
• By Email: Send your request to xunyuecocoscreator@163.com with the subject: ColorBallPop Account Deletion Request

Verified requests are generally processed within 14 business days. Deleted data may not be recoverable.

7. Third-Party Services

The App may integrate third-party services including:

• AdMob
• Google Sign-In
• Apple ID Login
• Facebook Login
• Firebase Analytics
• Crashlytics

These third-party services operate under their own privacy policies.

8. Children’s Privacy

ColorBallPop is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or technical changes. Material updates may be communicated through in-app notifications or other appropriate methods before taking effect.

Continued use of the App after updates become effective constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: xunyuecocoscreator@163.com